Mark A Ivener, A Law Corporation

CBP Establishes Traveler Complaint Web Site

U.S. Customs and Border Protection (CBP) has launched a Web site for handling traveler complaints. CBP has four primary programs to address customer complaints and feedback: the Comment Card Program, the Customer Service Center, Passenger Service Representatives and a telephone/verbal complaint response system.

An outline of the CBP’s response programs and information on how to file a complaint are available at their website.

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