USCIS Recommends New Procedures for Case Queries
U.S. Citizenship and Immigration Services has recommended a new protocol for resolving case-specific inquiries:
- Employers should first call the National Customer Service Center (NCSC) at 1-800-375-5283 with case-related inquiries.
- If the issue has not been resolved after a reasonable period of time (e.g., 30 days), the employer may e-mail the query to:
California Service Center: email@example.com
Vermont Service Center: firstname.lastname@example.org
Nebraska Service Center: email@example.com
Texas Service Center: pending
- If the issue has still not been resolved after a reasonable period of time after contacting the Service Center directly, usually 14 days, employers may e-mail: SCOPSSCATA@dhs.gov. Employers may also use this e-mail address to ask about a new policy or a new trend. Once the request reaches this level, USCIS intends to respond within 5 days.