USCIS Recommends New Procedures for Case Queries

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U.S. Citizenship and Immigration Services has recommended a new protocol for resolving case-specific inquiries:

1. Employers should first call the National Customer Service Center (NCSC) at 1-800-375-5283 with case-related inquiries.
2. If the issue has not been resolved after a reasonable period of time (e.g., 30 days), the employer may e-mail the query to:
   

   California Service Center: csc-ncsc-followup@dhs.gov
   Vermont Service Center: vsc.ncscfollowup@dhs.gov
   Nebraska Service Center: ils.nebraska@dhs.gov
   Texas Service Center: pending

3. If the issue has still not been resolved after a reasonable period of time after contacting the Service Center directly, usually 14 days, employers may e-mail: SCOPSSCATA@dhs.gov. Employers may also use this e-mail address to ask about a new policy or a new trend. Once the request reaches this level, USCIS intends to respond within 5 days.