Mark A Ivener, A Law Corporation

USCIS Recommends New Procedures for Case Queries

U.S. Citizenship and Immigration Services has recommended a new protocol for resolving case-specific inquiries:

  1. Employers should first call the National Customer Service Center (NCSC) at 1-800-375-5283 with case-related inquiries.
  2. If the issue has not been resolved after a reasonable period of time (e.g., 30 days), the employer may e-mail the query to:

    California Service Center:
    Vermont Service Center:
    Nebraska Service Center:
    Texas Service Center: pending

  3. If the issue has still not been resolved after a reasonable period of time after contacting the Service Center directly, usually 14 days, employers may e-mail: Employers may also use this e-mail address to ask about a new policy or a new trend. Once the request reaches this level, USCIS intends to respond within 5 days.

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About the Author

Mark A. Ivener, A Law Corporation, a nationally recognized law firm, has successfully assisted hundreds of clients in immigration matters.